I have seen organisations struggle under the dead weight of good intentions. Intentions and intentionality are 2 different things. There aint no genies in lamps, people should stop rubbing and wishing!
Most organisations struggle because they are constituted by good people. Not because they are good but because they are ineffective as well. Ineffective good people test real leadership.
Leaders are most times not decisive when handling off track good people. They may pretend not to notice the damage being done. They may allow themselves to notice but then fool themselves into believing that the good ineffective will just become effective because they are good. I’m not saying they should be fired, although that won’t be so bad. I’m encouraging leaders to be strict on systems. Soft on people but tough on systems.
You should never be apologetic about setting things in order. I have seen leaders correcting people as if they were holding a psych clinic. Where I worked in the past, I struggled to clearly hear correction when it came laced with smooshy compliments. Some business gurus encourage that approach, is it really effective? Does the message really get accross, at least its seriousness? I just get reminded that most of the gurus have never really run businesses, they are psychologists in business suits! Don’t attack people ofcourse, just let them know you mean business about your business. If they can’t take correction should they really be part of the team?
Immediately address anything that negatively influences your business culture. Once culture has set in, its difficult to break. Don’t compromise your vision, systems and team just to seem nice. Nice people don’t change the world. Was Jesus “nice?” He was lovely, good and a lot more but nice? What does nice mean anyway?
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